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Responsive Customer Support

Our world-class customer support center is backed by some of the most experienced colocation specialists in the industry, on-call 24x7x365, and all empowered to make quick decisions.

24x7x365 Support

You stay focused on your business. We’ll support the back-end — with 24x7x365 site security, monitoring and remote hands to assist your IT team in any situation.

Real-Time Infrastructure Monitoring

SV Colo monitors all of your critical IT data center systems in real-time for status (change of state), trouble and alarm condition, and provides 24x7 situational awareness to ensure systems stability.

  • All power and back-up systems are tested regularly to ensure the infrastructure and procedures perform as designed
  • Temperature and humidity sensors ensure environmental conditions are stable and appropriate
  • 24x7 situational awareness of all electrical and mechanical systems
  • Customer Dashboard offers real-time access monitoring of the status of your IT, including bandwidth, UPS loads, temperature, humidity and maintenance logs


Remote Hands Service

Don’t worry about driving to the data center for simple tasks. Take advantage of our expert technicians for a wide range of Remote Hands services, including:

  • Power cycling
  • Rebooting servers
  • Visual verification to assist remote troubleshooting efforts
  • Receiving equipment
  • Swapping removable media (tapes, CDs, DVDs, etc.)
  • Wiring services such as moving, securing or terminating cables
  • Labeling equipment or taking digital photos


Regulatory Audit Compliance Assistance for Clients

SV Colo has and will continue to assist clients with their own regulatory and compliance audits regarding physical security of their IT infrastructure and data center services.  Our commitment to compliance, world-class customer support and proven colocation experience is evident with many of our clients having successfully met numerous standards, including: PCI, Sarbanes Oxley, SSAE16, SAS 70 and others.

SV Colo White Paper: Colo wins 4 out of 5 Criteria

Colo vs. Cloud:
Colo Wins on 4 out of 5 Key Criteria

  • Reliability
  • Security
  • Savings
  • Support
Download White Paper