Support
Customer Work Center
Our spacious Customer Work Center offer visitors a variety of services to make installation and maintenance of your equipment as comfortable as possible:
- Open WiFi network
- Conference and work room
- Secure loading dock
- Secure temporary storage
- Kitchen/break room
Colo Control Panel
All customers are given remote control of their colo
enviroment via a secure Web-based Colo Control Panel.
- View and monitor Internet bandwidth on your site
- Power cycle equipment via Smart Power strips
- Run network security scans
- Monitor and trend power usage
- Manage DNS services
- Access customer support, and more.
Customer Support
At Silicon Valley Colocation our highly skilled staff are dedicated to delivering outstanding customer service. We know you've entrusted us with your company's mission-critical production systems, and we take that responsibility very seriously. To support you and keep your equipment running as reliably as possible, we include the following services with each Silicon Valley Colocation package:
- 24/7 technical support
- Customized server/network monitoring
- Secure remote serial consoles
- 100% remote reboot with Smart Power Strips
- Secure, real-time Colo Control Panel
